Cookie Policy
Last updated: September 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, improving both the functionality and your overall experience.
Cookies We Use
This policy covers cookies set by both surexperience.co (our marketing website) and surexperience.app (our product dashboard). You may encounter cookies from either domain depending on which part of SureXperience you are using.
We use three categories of cookies and local storage:
- Strictly Necessary — Essential for the website or dashboard to function. These are always active and cannot be disabled. They include session authentication, consent records, and theme preference.
- Functional (Optional) — Enhance your experience by remembering your preferences (such as language). These are only set when you select “Accept All” in the consent banner.
- Analytics (Optional) — Help us understand how visitors use our website so we can improve it. These are only set when you select “Accept All”. No analytics cookies are loaded if you choose “Strictly Necessary Only”.
| Cookie / Storage | Purpose | Duration | Category |
|---|---|---|---|
| sx-cookie-consent | Stores your cookie consent choice on surexperience.co | 1 year | Strictly Necessary |
| sx-website-theme (localStorage) | Remembers your theme preference. Stored in browser local storage, not a cookie. | Until cleared | Strictly Necessary |
| NEXT_LOCALE | Remembers your language preference — only set with “Accept All” consent | 1 year | Functional (Optional) |
| _ga, _ga_* | Google Analytics — usage analytics on surexperience.co. Only set with “Accept All” consent. | 2 years (cookie expiry); data retained by Google for 14 months | Analytics (Optional) |
| surex_access_token | Authenticates your session with the SureXperience dashboard (surexperience.app). Required for all authenticated functionality. Deleted on logout or session expiry. | Session | Strictly Necessary |
| surex_refresh_token | Allows your dashboard session to renew silently without requiring you to log in again. Deleted on logout or after 7 days of inactivity. | 7 days | Strictly Necessary |
| sx-dashboard-consent | Records your cookie consent choice on surexperience.app. Required to remember your preference and suppress the consent banner on return visits. | 1 year | Strictly Necessary |
Managing Cookies
You can update your cookie preferences at any time by clicking in the footer of any page on surexperience.co, or via in your account menu on surexperience.app. This will re-open the consent banner, allowing you to change or withdraw your selection. You can also disable cookies entirely in your browser settings, though this may affect website functionality.
If you are a California resident, withdrawing analytics consent via Cookie Preferences also serves as your opt-out of the sharing of personal information under the California Consumer Privacy Act (CCPA). See our Privacy Policy (Section 6.2) for full details of your CCPA rights.
Changes to this Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any update constitutes your acknowledgment of the revised policy.
More Information
This Cookie Policy covers cookies and similar tracking technologies only. For full information on how we process your personal data, including your legal rights, the basis on which we process data, third-party processors, and international data transfers, please see our Privacy Policy.
For any questions about our use of cookies, contact us at info@surexperience.co.